Touch Screen LCD Monitors by FastPoint Technologies -- Return Policy and Warranty F.A.Q.

Call us at 1-800-962-3900


	Specialized Solutions: -Desktop/Office -Rackmount -Privacy Enhanced -Capacitive -PenDirect^TM -PizzaTouch^TM Custom OEM Solutions: -Open Frame


	Mounting Arms Autoclavable Styli


	Overview Downloads Where to Buy Markets Site Map Links

This page contains answers to common questions regarding our warranty policies covering FastPoint products. For full details, please refer to the Warranty Statement. Once ready, you can register your FastPoint product. If you have any further questions, feel free to contact our support department.

What does the warranty cover?
What is the warranty period for FastPoint touchscreens and monitors?
How do I return a product for credit?
How do I return a product for repair?
Will FastPoint Technologies pay for shipping of product sent in for repair or credit?
Are loaner touchscreens available?

What does the warranty cover?

Parts and labor (excluding damage due to misuse or abuse of the product).

Back to Top

What is the warranty period for FastPoint Touchscreens and monitors?

Two years for the LCD panel and backlight for all 12.1" LCD monitors and touchscreens from date of purchase. Three years from date of purchase for all other LCD models. Proof of purchase may be required.

Back to Top

How do I return a product for credit?

A Return Materials Authorization (RMA) number must be obtained from FastPoint Techonologies Customer Service (800-962-3900). Products being returned for credit should be sent in original packing material and insured for full value via a shipping method that requires a signature for delivery (UPS, FedEx, USPS registered mail, etc.). Please address packages to:

ATTN: RMA# (Number to be supplied by FastPoint Customer Service)
FastPoint Techonologies, Inc.
8381 Katella Avenue
Suite J
Stanton, CA 90680

Full credit will be issued within the first 30 days of purchase. A 10% restocking fee will be assessed for each subsequent months. All returns are subject to a charge for any customer-caused damage.

Back to Top

How do I return a product for repair?

A Return Materials Authorization (RMA) number must be obtained from FastPoint Techonologies Customer Service (800-962-3900). Products being returned for repair should be sent in original packing material and insured for full value via a shipping method that requires a signature for delivery (UPS, FedEx, USPS registered mail, etc.). Please address packages to:

ATTN: RMA# (Number to be supplied by FastPoint Customer Service)
FastPoint Techonologies, Inc.
8381 Katella Avenue
Suite J
Stanton, CA 90680

The customer is responsible for return postage on products not in warranty. Fastpoint Technologies, at its option, will repair or replace the product.

Back to Top

Will FastPoint Technologies pay for shipping of product sent in for repair or credit?

The customer is responsible for all postage when sending product to FastPoint Technologies for credit or repair. Fastpoint Technologies will pay freight on outbound product (product being shipped to customer) that are under warranty only. The customer is responsible for all shipping charges on products not in warranty.

Back to Top

Are loaner touchscreens available?

No. FastPoint Technologies does not provide loaner touchscreens.

Back to Top

FastPoint Technologies, Inc. · 8381 Katella Avenue · Stanton, CA 90680

Tel: 714-484-6300 Fax: 714-995-3989 Email: info@fastpoint.com